Terms and Conditions
Contact Us
Curtains for Kids can be contacted by phone on 01635.869386 or 07788.925780.
10am - 4pm Monday to Friday.
By e-mail at
sales@curtainsforkids.co.uk anytime
or by post at Curtains for Kids, Suite 2, Thatcham House, Turners Drive,
Thatcham, Berkshire UK RG19 4QD
Samples
Our photographs are as accurate as possible, but we strongly recommend that
you request samples of your chosen fabrics prior to ordering. Orders
placed without a prior sample being seen by the customer will not be
acceptable for refund in the event of the fabric not being suitable on
receipt.
UK Address: Up to five samples will be supplied free of charge. For
6-10 samples there is a non-refundable charge of £3.00, for 11-15 samples
£5.00.
Outside the UK: There is a non-refundable charge of £5.00 for up to 5
samples.
Minimum Orders
The minimum order is 1m* of any fabric and thereafter in 10cm
increments.
* minimum order for any fabric in the Going Dotty, Far Far Away,
What a Hoot, Portobello, Primrose Hill, Manhattan, DG Nursery Classics and
Jane Churchill ranges is 2m, thereafter in 10cm increments.
Out of Stock Items
Any items that are out of stock will be notified by 'phone or e-mail and a
choice will be given to change the order, wait for stock or cancel.
Cancellation will result in all monies paid being refunded.
Made-to-Measure Service
Made-to-measure orders cannot be cancelled once placed and accepted.
We cannot see your window or take your measurements.
It is the sole responsibility of the client to check that all details on the
quote are correct and to notify us of any necessary amendments prior to
confirming the order
Fire Retardant Treatment
Most of our fabrics can be supplied with a fire retardant treatment.
Whilst we are happy to arrange for this treatment to be applied prior to
fabric being despatched to the customer, the treatment is wholly at the
customer's risk. Curtains for Kids cannot be held responsible for any
problems, complaint or non-fitness for purpose as these treatments are out
of our control. Contact us for more details.
Please note that voiles, all appliqued and embroidered fabrics, patchwork
fabrics and some print designs are not suitable for fire
retardant treatment.
Prices
Curtains for Kids reserve the right to review prices and terms at
any time and therefore these are subject to change without notice.
At any time after ordering, we can correct mistakes in pricing or arithmetic
made in calculating your purchase price. In this event you will be
informed and have the right to cancel the order and receive a full refund of
any monies paid.
Orders are accepted at prices and terms ruling at date of despatch.
Postage
To a UK address - Postage is charged at £5.95 per order on 'fabric only
(including linings)' orders delivered to a UK mainland address.
Shipping to other destinations will be quoted at time of ordering.
Postage on all 'made-to-measure' orders will be quoted at time of ordering.
To an address outside the UK - postage will be charged at cost. All
import duties, taxes, customs charges etc. which may be levied are the
responsibility of the customer and are not included in any quote or price
stated by Curtains for Kids. Curtains for Kids cannot be held
responsible for any charges or delays due to carriers or customs. Please
contact us for a quote.
Privacy Policy
Curtains for Kids guarantee not to pass your personal details on to any
third party, except for delivery purposes.
This website uses Google Analytics, a web analytics
service provided by Google, Inc. (“Google”). Google Analytics uses
“cookies”, which are text files placed on your computer, to help the website
analyze how users use the site. The information generated by the cookie
about your use of the website (including your IP address) will be
transmitted to and stored by Google on servers in the United States . Google
will use this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website operators and
providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to
do so by law, or where such third parties process the information on
Google's behalf. Google will not associate your IP address with any other
data held by Google. You may refuse the use of cookies by selecting the
appropriate settings on your browser. By using this website, you consent to
the processing of data about you by Google in the manner and for the
purposes set out above.
Returns
All orders are carefully checked before despatch. Incorrect, faulty or
damaged goods must be notified by e-mail, 'phone or in writing within three
days of receipt. A full refund or exchange will be given for any
incorrect, faulty or products damaged in transit. All original
packaging must be retained.
Returns of ready-made items which are neither faulty, incorrect nor damaged
will be subject to a 50% restocking fee. In this event postage charges will
not be refunded.
Made-to-Measure items cannot be returned unless they have not been made as
specified. In this situation the client MUST contact Curtains for Kids prior
to despatching the goods. If the items subsequently prove to be as
quoted the client will be responsible for the cost of both getting the item
to 'CfK' for checking and the subsequent return of the item to the client.
Should you wish to return goods it is the BUYERS responsibility to ensure
that goods are returned adequately packed and insured. Incorrect items
which are received in good condition by the customer will not accepted for
credit if they are received damaged at Curtains for Kids.
No returns will be accepted if goods have had any treatment applied or have
been cut in any way. This includes any fabric for which we have arranged a
Fire Retardant treatment prior to despatch to the customer. Such
treatments are out of our control and cannot be our responsibility. Please
include original packaging with your return.
No guarantees or refunds can be given with regard to:
- colour fastness, damage or discolouration caused by sunlight or artificial
light sources.
- wear, fading or shrinkage of fabric
- damage due to misuse, abuse or accidents
Made-to-measure items that have been altered by the
customer will not be accepted for credit.
'Check before you cut' as no refunds will be given once the fabric has been
cut.
Copyright
Copyright of all designs and images remain the property of their respective
owners.